Refund policy

Last updated November 1, 2026

Every part is made to order, so we can't take returns for a change of mind. But if something's wrong with what we made, we'll make it right.

Before you pay

You can cancel any time before paying, from your account or by replying to your quote email. Nothing is charged.

After you pay

• Before printing starts: cancel for a full refund.
• After printing starts: contact us. We'll refund anything we haven't printed yet; parts already printed generally can't be refunded.

Damaged, defective or wrong parts

If a part arrives broken, has a printing defect, or isn't what you ordered (wrong file, material, color or quantity), email us within 14 days of delivery with your order details and photos. We'll reprint it at no charge or refund it, whichever you prefer. We may ask you to send the part back; if so, we'll cover return shipping.

What isn't covered

• Normal 3D-printing characteristics such as layer lines or small dimensional variation.
• Problems caused by the design file itself (for example, a part that doesn't fit because of the dimensions in the file you sent).
• Damage from misuse, modification, heat or loads beyond what the material can handle.

How refunds are paid

Refunds go back to the card you paid with, usually within 5 to 10 business days depending on your bank.

Contact

Email [email protected] or use the contact page.